MS Messaging Engineer

Atos

2d • Hybrid

About The Position

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. 
We’re looking for a Messaging Engineer that will be responsible for administration of MS Exchange 2010 through 2019 including Exchange Online (O365) in large enterprise class, high-availability, global messaging environments.  This position also includes administration of Microsoft Teams, Skype for Business including Skype Online (O365) and is a must to have. Experience with Active Directory, ADFS, Azure synchronization, DNS and Windows server are also very important. Working within Atos Messaging team and coordinating with cross-functional infrastructure teams to provide primary operations support for e-mail.  The Messaging Engineer will provide guidance and assistance to less experienced team members and will be responsible for the more complex administration duties and projects.

Requirements

• Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems.
• Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF, DMARC, and DKIM.
• Familiarity with various types of e-mail client software such as IMAP, ActiveSync, and Microsoft Office clients.
• Proficiency with load balancers/proxies such as IIS web technology with Microsoft ARR/CAS etc.
• Antivirus product experience in a messaging environment such as McAfee MSME and MS EOP.
• Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations.
• Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment.
• Self-driven, able to work independently with minimal supervision.
• Experience in a user-focused technical-support environment.
• ITIL Foundations knowledge.
• Minimum of 7 years’ experience in an enterprise Microsoft messaging environment (5,000+ users).
• Available for off hours’ escalations as part of an On-Call support rotation.

Nice To Haves

• Relevant Microsoft certification (MCTS/MCITP/MCSE) is a plus.
• Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field is desired.

Responsibilities

• Identify and perform the daily operational tasks that are necessary to provide stable and robust Exchange/Teams/Skype environments, including monitoring, proactive maintenance, and problem resolution.
• Provide tier three troubleshooting support of Exchange/Teams/Skype issues; investigate user escalation calls, finding optimum solutions for both users and the company.
• Perform scripting administration tasks and reporting using PowerShell or other scripting technology, developing scripts for automating processes within the environment.
• Represent the department to other groups in the company and with external vendors. Facilitate and/or coordinate interactions with these parties as needed to deliver results.
• Take ownership of the most complex messaging issues and work to resolution and root cause identification.
• Participate in off-shift maintenance and troubleshooting activities, as required.
• Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.
• Create and maintain appropriate documentation of the messaging environments.
• Assist in defining and coordinating team projects and activities.
• Help ensure team performance meets or exceeds defined Service Level Agreements.
• Analyze new technologies and advise management on suitability and implementation.
• Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype for Business, etc. environments.
• Maintain and administer messaging-related third-party applications. Create appropriate documentation for application deployment, configuration, and related processes.
• Adhere to and help enforce change management and compliance processes.
• Work with key business users to understand the business requirements and identify potential messaging solutions.

Benefits

• Wellbeing programs & work-life balance - integration and passion sharing events.
• Opportunities for professional growth and career advancement.
• Remote and hybrid working possibilities.
• Benefits platform –culture, shopping, sport, etc.
• Continuous learning programs and online courses.
• Possibility to participate to charity and eco initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level