MsEDS Program Manager

Microsoft • Reno, NV

299d • $94,600 - $183,800 • Remote

About The Position

Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We pursue process efficiency, timeliness, quality, and compliance, all while prioritizing customer experience. We are looking for team members to join our team to focus on delivering an exceptional customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer Relationship experience. We are looking for a program manager to join our team and drive the planning, execution, and optimization of our strategic programs. You will be responsible for overseeing the entire program lifecycle, from design to execution, ensuring that the program objectives, scope, schedule, quality, and benefits are aligned with the organizational goals and stakeholder expectations. You will also be responsible for driving continuous improvement and change management across the program, identifying and resolving issues, risks, and dependencies, and ensuring effective communication and collaboration among the program team and stakeholders.

Requirements

• Bachelors Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience.
• OR Masters Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience.
• OR equivalent experience.

Nice To Haves

• Master's Degree in Engineering, Business or related field AND 6+ years process management, process execution, process optimization, or related experience.
• OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience.
• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma and/or Agile certifications.
• Data analytics and business insights skills.
• Demonstrated impact and influence skills.

Responsibilities

• Performs program landscape research and analysis, forecasting, and examines business trends to identify audience size and program scope.
• Identifies and scopes opportunities to improve current programs and provides solutions to root problems.
• Works with cross-functional stakeholders to design compliant, complex programs from initiation to delivery.
• Defines and tracks the success criteria and performance metrics and Key Performance Indicators (KPIs) for the program.
• Contributes to or leads a portfolio of projects including project plan, timelines, milestones, financial management, and performance metrics.
• Defines and executes on landing change management plans.
• Conducts cost-benefit analyses to examine performance to value drivers.
• Collects and evaluates success criteria and performance metrics, KPIs, and customer feedback.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree