MS Dynamics Architect

SingleStone & WayPath•Richmond, VA

About The Position

At SingleStone, we operate at the intersection of people and technology, engineering solutions that bring out the best in people. We are a team of problem-solvers, technologists, and strategists who believe in elevating humanity in business by delivering solutions that make a real impact on the lives of other people. As a CRM Architect, you will play a key role in leading the design and implementation of Microsoft Dynamics 365 solutions, with a focus on scalable, secure, and user-centered architecture. You’ll collaborate with consultants, developers, and client stakeholders to solve real business problems and deliver impactful results. Beyond technical execution, this role is about enabling client success, simplifying complexity, and helping teams work smarter. Here's what we expect in this role...

Requirements

7+ years of experience with Microsoft Dynamics CRM, including architecture, configuration, customization, and integration
Deep understanding of Dynamics 365 modules—Customer Service, Sales, Customer Insights and Contact Center experience highly preferred
Proven ability to lead architecture and implementation for enterprise CRM projects.
Deep understanding of integrations, data modeling, and CRM best practices.
Excellent communication and consulting skills—able to engage both technical and non-technical stakeholders.
Familiarity with the Power Platform (Power Automate, Power Apps), Azure services, and related tools.
A collaborative, problem-solving mindset with a drive to learn and grow.

Responsibilities

Lead the design and architecture of Dynamics 365 solutions—Field Service experience preferred.
Collaborate with clients to understand business needs and translate them into effective technical solutions.
Deliver CRM platforms that are reliable, intuitive, and built for long-term value.
Navigate ambiguous client environments with evolving requirements.
Adapt quickly, lead through change, and make confident decisions with limited information.
Push boundaries by recommending modern tools, approaches, and innovations.
Ask the right questions to uncover root causes and deliver solutions that solve the real problem.
Dig into the details—CRM configurations, integrations, and workflows that drive better outcomes.
Explore new capabilities within Dynamics 365 and the Power Platform to unlock value.
Architect maintainable, scalable solutions that go beyond the current implementation.
Uphold security, data governance, and best practices in every project.
Coach and guide other team members to help elevate technical delivery.
Be scrappy, stay hungry. Move fast, experiment, and adapt—speed and agility are extremely important.
Roll up your sleeves and get your hands dirty. Take ownership and find creative solutions to technical challenges.
Push through challenges with grit and a growth mindset.
Work collaboratively across teams, combining diverse skills and perspectives to drive better outcomes.
Translate technical data concepts into clear insights for non-technical stakeholders.
Communicate complex CRM concepts in a way that’s clear and actionable for teams and clients alike.