MRO Sales Manager

EXCLUSIVE JETS LLC•Kinston, NC

5d•Onsite

About The Position

Provide internal sales support to streamline MRO business processes. Collaborate with internal and external customers, building quotes/estimates, invoices/credits technical inquiries and logistical details before customer input. Manage all pricing agreements for MRO activities. Assist in planning and scheduling for flyExclusive and internal/external customers.

Requirements

High School Diploma or equivalent experience
Minimum five (5) years in customer support or MRO (Maintenance, Repair Operations)
Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.
Clear interpersonal skills
Ability to use a positive language
Attentiveness and Ability to "read" customers
Ability to multitask
Time management skills
Goal-oriented focus
Ability to make decisions on cost/margins
Ability to resolve issues in effective/practical ways
Ability to understand financial statements
Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages)
Read, write, speak and understand English Language
Ability to resolve issues in effective/practical ways.
Microsoft Office Suites
SAP experience required in SD, MM, WM or SD environment

Nice To Haves

Bachelor's degree in associated field
Six Sigma Green belt preferred

Responsibilities

Customer interface
Managing customer expectations pre input
Create customer sales orders, initiate work orders
Maintain shop warranty claims are within company guidelines.
Report finding to management
Ensure customer agreements/contracts are in line with company directives
Collaborate with Sales Managers to promote and sell MRO services
Maintain pricing policy and perform Price/Cost analysis
Prepare the quotation for all MRO areas and deliver quotation
Track status of customer quotes
Coordinate RFP/RFQ process
Coordinate initial billing for mx events prior to input.
Create invoice/credits in compliance with pricing agreements
Assist Accounting/Finance with invoice creation/follow-up
Issue credits/debits as required
Create and maintain harmonization of "Customer Interface" process between all MRO shops
Support/Lead projects
Align with and adhere to company policies and procedures
Additional duties as the need arises