MRO Production System Support Specialist
About The Position
MHI RJ Aviation Group (MHIRJ) is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. We’re hiring an MRO Production System Support Specialist to help drive our continued success! Purpose of the role: MHIRJ’s network of service centers, support offices and parts depots are positioned in important aviation hubs in the U.S. The MRO Production System Support Specialist is responsible for the comprehensive master data management and user system support within the EmpowerMX (EMX) system to ensure data accuracy, regulatory compliance, and system integrity with the end goal of supporting the MHIRJ Service Center Network. The specialist also supports end users by developing tools and queries to extract, report, and analyze data for operational decision-making, and serves as the point of contact for initial end-user support, training, and issue documentation. This role is critical to maintaining the integrity of EMX data and supporting business operations through accurate configuration and governance.
Requirements
- Associate’s degree in Information Systems, Aviation Management, Engineering, Business, or a related field
- Strong knowledge of MRO processes, including maintenance planning, materials, and labor tracking
- Advanced Excel skills and familiarity with data extraction
- Strong attention to detail and commitment to data accuracy
- Good communication and interpersonal skills, with the ability to support and train non-technical users
Nice To Haves
- 3+ years of experience in ERP or Production systems administration, preferably within the aviation MRO sector
- Experience with configuration management or task card data in MRO systems
- Understanding of EASA/FAA maintenance data documentation and compliance requirements
- Familiarity with data governance frameworks or master data management (MDM) principles
- Experience with change control processes and data migration projects
Responsibilities
- Manage, audit and support system master data to maintain accurate associations and ERP synchronization
- Supporting asset and service request projects by ensuring accurate data creation and association
- Collaborating with cross-functional teams to facilitate approvals and implement master data changes
- Liaise with IT or ERP vendors to support system enhancements
- Support end user issues resolution, documentation and ticket creation.
- Provide training in end users system processes, new release functions and best practices
- Assist in system upgrades, testing, and process improvement projects
- Perform regular audits and data quality checks to identify and resolve discrepancies or duplicates
- Develop user-friendly tools, queries, and templates to help users extract and interpret data from the ERP system
- Other duties as assigned.
Benefits
- Comprehensive medical, dental, vision and prescription coverage
- Flexible Spending and Health Savings Accounts
- Company paid life insurance and short-term disability
- Annual wellness incentives up to $750
- Employee assistance program
- 401K with 7% company match
- Annual bonus plan
- Paid vacation, sick time, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
