MRO Customer Service Representative III
About The Position
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Our new Miramar, FL site (opened November, 2025) is THE center of excellence for our MRO operations in North America. Having more than doubled our business in the last 5 years, we are the fastest growing aerospace company in the world! So, if you want to work for a company that prioritizes culture, shares success with its employees, and is set to double again in size over the next 5 years, we want YOU to apply today. Our team is looking for a MRO Customer Service Representative III to join them. You will report to the MRO Customer Service Manager and will have an onsite work structure in Miramar, FL.
Requirements
- 3+ years of experience in customer service within the aerospace industry
- Minimum high school diploma (Bachelor’s degree preferred)
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and make good decision with minimal direction
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
Nice To Haves
- Knowledge of PSAA/GCP and prior experience with Airline customers and OEM's is desired.
Responsibilities
- Serve as the primary point of contact for customers, addressing inquires and resolving issues related to MRO services.
- Be required to support customer or agency audits.
- Be responsible for contract review of Repair orders.
- Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
- Utilize relationships with internal production and purchasing staff seek out answers for customers
- Work collaboratively with the rest of the Customer Service team to manage company backlog
- Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
- Notify the customer of any discrepancies on the purchase order after comparing to the quote.
- Review all exports for compliance in accordance with EAR and ITAR regulations.
Benefits
- Comprehensive medical insurance
- Competitive PTO, holiday pay, and sick leave
- Company 401K plan with up to 4% matched contribution
- Annual bonus program (varies by level and discretionary based on company and individual performance)
- Flexible working arrangements
- Paid volunteering opportunities
- Access to mental health champions across our sites
- Commitment to development
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
