MRI Tech Aide

Beth Israel Lahey Health•Milton, MA

9d•$19 - $25•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a 25-hour, part-time opening with the following hours: Tuesday and Wednesday evenings 5pm-9:30 pm and every Saturday and Sunday 7am-3:30pm. Great opportunity for students in Radiography or medical imaging program! Under the direct supervision of the MRI Supervisor and direction of the MRI Technologists, the MRI Tech Aide is responsible for assisting technologists and radiologists in a variety of administrative and patient care duties to ensure a smooth and efficient patient workflow and experience. Assists patients before, during and after MRI exams. Performs all duties with respect to receiving patients as they arrive in MRI and prepares all appropriate paperwork for their imaging procedure. Must be able to work in a fast-paced environment and demonstrate the ability to prioritize multiple competing tasks and demands and to seek managerial assistance as needed. Utilizes excellent customer service skills with patients, their families and referring physician offices.

Requirements

High School diploma or equivalent.
Experience in a clinical setting and familiarity with medical terminology as well as strong interpersonal, customer service, time management, computer and organizational skills required.
Reading and writing skills sufficient to identify pertinent patient information.
AHA Healthcare Provider BLS certification is required (may be completed upon hire).
Must be able to assist patients with mobility difficulties.

Nice To Haves

The ability to multitask and prioritize activities preferred.

Responsibilities

Follows all proper policies, procedures, and protocols to ensure patient safety at all times.
Coordinates daily MRI schedule in advance and ensures that all required paperwork is complete in order to eliminate/reduce delays.
Monitors patient flow. Informs technical staff of arrival of patients and alerts staff to patients requiring assistance in a timely basis.
Greets patients in a friendly manner and communicates wait time to patients.
Escorts/directs patients to appropriate waiting area. Assists patients with dressing and/or undressing as necessary.
Assists patients with the completion of appropriate questionnaires/history forms.
Facilitates, reassures and offers support to the patient undergoing exams in order to reduce possible stress and anxiety as well as enlist patient cooperation.
Demonstrates excellent interpersonal and communication skills and contributes to a pleasant work environment at all times. Acts as an informational resource to staff members and patients to facilitate in the departmental workflow
Stock and neatly maintain dressing areas with gowns and other linen.
Assists with the transfer and positioning of patients, physical room set up and assisting with patient care.
Stocks exam rooms with supplies and maintains supply room in accordance with hospital compliance requirements. Maintains clean and organized work area.
Obtain outside imaging and reports from referring institutions as needed.
Assists technologists with incoming calls and answers questions as appropriate.
Demonstrates the ability to work harmoniously and productively with Radiologists, Technologists and all other departments to facilitate the completion of departmental work in a timely fashion.
Cleans equipment and exam room. Notifies department of equipment defects or damage.
Assists with requests for CDs in a timely fashion. Burn CD’s and complete request forms according to policy. Distributes CDs to patients and ensures request is completed in its entirety.
Distributes by telephone or by fax any wet readings provided by the Radiologist and ensures receipt.
Demonstrates competency in all applicable aspects of the Meditech system following departmental guidelines for maintaining patient confidentiality.
Schedules/reschedules MRI appointments as needed based on departmental needs. Confirms appointments with patients over the phone as needed.
Follows the hospital’s G.R.E.A.T. behaviors for service excellence.
Considers specific cultural beliefs and practices when providing services to patients, utilizing interpreter services for patients with limited English proficiency.
Completes assignments accurately and on time; enthusiastically provides assistance to others when need exists; proactively seeks ways to assist.
All communications with others, whether written or oral, are clear, concise, courteous, appropriate and timely.
Exhibits calm and professional manner at all times; recovers quickly from adverse situations; maintains confidentiality, seeking and sharing information on need-to-know basis only.
Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge.
May be asked to assist in other Radiology modalities.
Work variable shifts as necessary. Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served. Performs all duties in accordance with safety and other laws, rules, and regulations set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures. May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department manager or supervisor.