MRI Patient Services Specialist

Tennessee Orthopaedic Alliance•Nashville, TN

About The Position

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state. There are a number of reasons why TOA is an employer of choice; here are a few of them: Stability- TOA has been in Middle Tennessee since 1926 and has expanded to nearly 20 locations! Impact- TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life. Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Total Rewards- TOA offers competitive salaries based on the current Middle Tennessee wage market, plus a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit sharing match to go along with your contributions. The MRI Patient Services Specialist is the friendly and helpful face of TOA – generally, the first person who interacts with our patients or their families when they arrive for their appointment. The Patient Services Specialist sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

Requirements

College is preferred, and a high school diploma or equivalent is required.
At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus
Knowledge of healthcare insurance
Knowledge of administrative and clerical procedures, including experience with computer systems.
The ability to multi-task and maintain flexiblity – including flexibility in work schedules to adjust to necessary clinic hours
An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner

Nice To Haves

Experience with an EHR or NextGen is a plus
At least one year medical office administration experience is preferred, with demonstrated success understanding some experience in an orthopaedic office a plus

Responsibilities

Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
Work closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
Verify patient demographic information upon arrival
Update and change insurance information as appropriate
Scan insurance cards and drivers licenses
Enter referrals into the computer and link it to the appropriate case
Collect co payments, coinsurance, deductibles, and balances
Prep daily clinics for upcoming appointments and print related documents
Create a record of the appointment, or an encounter and print
Ensure that all documentation is entered accurately and swiftly
Schedule follow-up appointments as necessary