MRI/CT Regional Service Manager

MXR Imaging • Dallas, TX

5d

About The Position

Position Summary: Manage a service region with assigned Field Service Engineers utilizing all company resources to maintain financial responsibility, customer satisfaction, manage regulatory compliance, identify training needs, manage Open Calls, time-off requests, Preventative Maintenance compliance and Part returns in accordance with the current G&Os. Location: Southeast, US Essential Duties: Manage all company resources. Manage all regulatory issues in the Region, all training needs and operational compliance. Promote positive customer relationships, including non-service call visits and meetings. Work with sales and operations on all customer-specific site and technical issues. Assist in site planning, sales consultations as needed. Supports company-wide initiatives, policies and procedures, including Quality Management Systems maintenance. Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Requirements

• A High School Diploma or equivalent
• 10+ years of customer service experience, preferably in a field service environment
• Must have extensive background in managing a remote service and support team.
• Candidate must be willing to manage and be on call which may include weekends and holidays.
• Must be willing to travel within the United States.
• Candidate must have a valid U.S. driver's license.
• Superior communication skills including presentations to executive level groups.
• Proven strategic thinking and planning skills.
• Excellent teamwork skills, mentoring, coaching and interpersonal skills.
• Knowledge about how the organization works and knows how to get things done both through formal and informal networks.
• Plays leadership role in support of policies, practices and procedures.
• The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints.

Nice To Haves

• An Associate Degree in management

Responsibilities

• Manage all company resources.
• Manage all regulatory issues in the Region, all training needs and operational compliance.
• Promote positive customer relationships, including non-service call visits and meetings.
• Work with sales and operations on all customer-specific site and technical issues.
• Assist in site planning, sales consultations as needed.
• Supports company-wide initiatives, policies and procedures, including Quality Management Systems maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED