Moving Operations Specialist (Hybrid-Ft. Wayne, IN)
About The Position
The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction. Essential Functions and Responsibilities % of time(must total to 100%) Description of Duty 100% Customer Service (both internal and external) Manage escalations Perform system audits to ensure agent network compliance Manage cost controls and approvals of exceptions and 3rd party costs. Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation Work with other members of the team to ensure the best experience for our customers. Works with It on system enhancements Document all interaction with agents and Relocation
Requirements
- Exceptional customer service skills
- Ability to multitask in a fast-paced environment
- Attention to detail
- Analytical and problem-solving skills
- Outstanding communication skills
- Associate’s degree or business diploma required (or equivalent experience)
- Self-motivated
Nice To Haves
- Domestic Household Goods background preferred
Responsibilities
- Customer Service (both internal and external)
- Manage escalations
- Perform system audits to ensure agent network compliance
- Manage cost controls and approvals of exceptions and 3rd party costs.
- Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
- Work with other members of the team to ensure the best experience for our customers.
- Works with It on system enhancements
- Document all interaction with agents and Relocation
Benefits
- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
