Moveworks Solution Architect - Hybrid (Dallas or Houston TX)

AECOM-posted 3 days ago

Full-time • Mid Level

Hybrid • Houston, TX

5,001-10,000 employees

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As a Moveworks Solution Architect , you will lead the design and implementation of enterprise-grade conversational AI solutions using the Moveworks platform. This role blends technical expertise, solution design, stakeholder engagement, and platform governance. You’ll work closely with business units, IT stakeholders, and delivery teams to translate business needs into scalable Moveworks-based solutions that automate support and enhance productivity across departments (e.g., IT, HR, Finance). You will serve as the subject matter expert for Moveworks, responsible for aligning its capabilities with enterprise needs while ensuring performance, maintainability, and extensibility. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in Houston or Dallas, TX.

Solution Design: Architect end-to-end solutions using the Moveworks platform to address enterprise use cases across multiple domains.
Implementation Oversight: Collaborate with developers and analysts to ensure successful configuration, training, and deployment of conversational workflows, intents, skills, and integrations.
Integration Leadership: Design and oversee integrations between Moveworks and enterprise systems (e.g., ServiceNow, Workday, Jira, Okta, MS Teams).
Platform Governance: Define and enforce standards, naming conventions, testing protocols, and deployment best practices for Moveworks use cases.
User Experience Focus: Ensure conversational flows are intuitive, effective, and aligned with UX best practices.
Performance Optimization: Monitor platform health and user engagement metrics, identify improvement areas, and tune the system for accuracy and responsiveness.
Stakeholder Engagement: Work with business stakeholders to gather requirements, propose solutions, and demonstrate prototypes.
Evangelism & Enablement: Guide internal teams on how to ideate, design, and support Moveworks capabilities; contribute to roadmapping and awareness of new platform features.

BA/BS in Computer Science, Data Science, Information Systems, or related field plus at least 8 years of experience in solution architecture, automation, or AI-based platforms, or demonstrated equivalency of experience and/or education
Hands-on experience working with Moveworks in a technical and strategic capacity
Proven experience integrating enterprise applications with conversational AI or digital assistants
Strong understanding of enterprise ITSM, HRIS, identity management, and related systems
Deep knowledge of modern data architectures (e.g., data lakes, data warehouses, ETL/ELT pipelines) and cloud platforms (e.g., AWS, Azure, Google Cloud).
Familiarity with data governance frameworks, data quality tools, and metadata management systems.
Understanding of AI/ML data requirements, including data preparation, feature engineering, and model deployment.
Strategic thinking and enterprise solution design
Strong stakeholder engagement and executive-facing presentation ability
Ability to break down complex technical topics for non-technical audiences
Analytical mindset with a data-driven approach to problem-solving
Project coordination across cross-functional teams
Understanding of conversational UX/UI and prompt-based interaction models

At least 3 years of Moveworks experience
Moveworks Academy Certifications (e.g., Studio, Skills, Advanced), ITIL Foundation Certification, Agile/Scrum certification, Certifications in ServiceNow, Microsoft Teams, or Workday integrations highly preferred
Excellent written and verbal communication skills
Master’s degree or MBA preferred.

AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

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Moveworks Solution Architect - Hybrid (Dallas or Houston TX)

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