Move In Coordinator | Senior Living

Harmony Senior Services•Hockessin, DE

1d•Onsite

About The Position

The Move-In Coordinator is responsible for assisting all new residents and their families with the move-in process, including assisting with all required move-in documentation and completion of the residency agreement. Harmony Senior Services is a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry, offering independent living, assisted living, and memory care in 45+ locations across the United States. The company was founded on the belief that people deserve access to high quality senior living options and strives to provide each resident, family member, and associate with care, compassion, and respect. Harmony Senior Services emphasizes creating an environment where team members feel safe, supported, and valued, fostering a meaningful and fulfilling workplace.

Requirements

Ability to analyze data and calculate monthly pro-rates for rent at move-in
Strong organizational skills and ability to multi-task and complete projects on time
Ability to establish relationships and connections with prospective residents and their families, employees, community resource groups, and management team
Must possess strong oral and written communication skills and be proficient using computer programs
Must be able to lift, carry, and push up to 25lbs

Nice To Haves

Bachelor’s degree
Three years’ experience working in senior care

Responsibilities

Ensure that all new resident paperwork (UAI, physical assessment, ALF assessment, etc) is completed prior to move-in and provided to the Health Care Coordinator
Complete residency agreement with the resident or family
Calculate pro-rated monthly rate for resident at move-in
Collect all monies owed the community when resident moves-in
Coordinate preparation of selected apartment to ensure it is ready for move-in
Communicate to managers the status of all new move-ins or potential move-outs
Conduct tours of the community and answer inquiry calls when marketing team is not available
Provide all move-in paperwork to the Business Office Manager and Health Care Coordinator for resident file set-up
Follow-up with new resident and family weekly for the first month of residency to answer questions and ensure a smooth transition to The Crossings
All other duties assigned