Move In Coordinator

Dial Silvercrest Corp•Lake Barrington, IL

14d

About The Position

Showcase the “Dial Experience” to all team members, residents, families, and guests that values and respects the uniqueness of each individual. This position will work with community leadership to ensure that Dial Senior Living’s Mission, Vision, and Values are represented.

Requirements

High School diploma or GED
Must be at least 18 years of age
Experience overseeing move in processes
Experience in working with older adults
Promote teamwork in providing services to residents.
Excellent verbal and written communication skills
Ability to multi-task and prioritize projects
Strong organization skills
Intermediate or advanced knowledge of or willingness and ability to learn the computer programs used in this community
Ability to work extended and weekend hours on occasion and when necessary to support management of community

Nice To Haves

Associate’s or Bachelor’s degree
Prior experience with sales
Willingness to learn and help others
Enjoyment in working with older adults

Responsibilities

Assist new residents with all aspects of the move-in process.
Maintain communication with leads once decided to move in or become a depositor.
Invite and host depositors at activities or events at least monthly.
Complete all admissions/paperwork procedures prior to move-in.
Work with the Director of Nursing to ensure admission orders are completed.
Communicate with maintenance and housekeeping to ensure rooms are ready for residents upon move-in.
Work with moving companies and families to assist the move-in process.
Orient new residents to the community and policies.
Make sure nameplates, parking spots, and locker storage are in place and communicated prior to move-in.
Track and distribute resident keys, garage door openers, and emergency pendants.
Complete iHappiness Lifestyle form for each resident and communicate information to appropriate team members. Procure new resident welcome gift based off of iHappiness form.
Escort or assign escort for new residents to meals for the first few days following move-in.
Edit and maintain resident handbook.
Develop and/or maintain the community’s welcome committee for new residents.
Counsel and assist current residents and families with moves to a higher level of care within the community.
Other duties as assigned