Move In Coordinator - Maravilla Scottsdale

Senior Resource Group, LLC•Scottsdale, AZ

About The Position

A Sales Coordinator is responsible for supporting the sales department and move-ins at the community. You build trust with depositors and prospects to showcase life in the community and how it can enhance well-being. This role involves completing move-in paperwork, obtaining physician orders, streamlining the move-in process, and providing exceptional support to all those moving into the community. You will partner with sales and collaborate with the community team to deliver an exceptional experience.

Requirements

Excellent verbal, problem-solving, and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Comfortable with ambiguity; can extract relevant components from complex situations to connect the dots, make sound decisions, and work with minimal direction.
Understand the sales function and assigned community and make recommendations as business needs evolve.
Excellent time management skills with a proven ability to meet deadlines and maintain consistent and regular attendance.
Consistently uphold an overall professional appearance, demeanor, and conduct.
Proficient with Microsoft Office, customer relationship management (CRM) software, and other business-related software.
Minimum High School Diploma or GED.
Prior customer service experience in the customer-facing industry.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance. The employee must occasionally lift and/or move up to 50 pounds.

Responsibilities

Respond to all inbound inquiries (phone, email, web) within two hours to maximize speed-to-lead when Sales Director or Sales Counselor is unavailable.
Utilize the OneDay platform to send at least three personalized videos weekly to depositors or their families.
Schedule and lead in-person community tours when Sales Director or Sales Counselor is unavailable.
Assist in personalized "One Extra" that reflects the prospect’s interests and showcases our unique value within senior living.
Help organize and execute all community sales events
Submit all catering worksheets to Dining Services Director at least two weeks before event.
Participate in each event and host a welcome table to sign in each guest and obtain contact information.
Participate in the setup and take-down of events.
Set up and schedule move-in paperwork through August Health for all new depositors into the community.
Complete walk-through with team members to ensure rooms are ready for financial possession.
Ensure that all move in paperwork and physician orders are completed before move in.
Set up a welcome basket and orientation for all new residents who move into the community
Bring the New Resident Manager Checklist and report on status at stand-up daily to ensure all residents have a timely onboarding experience.
This position is either a Tuesday-Saturday or a Sunday-Thursday position, depending on current schedules at the community.
Perform other duties as assigned.