Move In Coordinator

Benchmark Senior Living•Shelburne, VT

About The Position

The Move-In Coordinator is responsible for supporting and assisting the Sales & Marketing team in achieving the community’s occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s administrative file. The Move-In Coordinator will conduct the resident’s orientation to their new home and ensure each resident’s move-in to their new home at Benchmark Senior Living is smooth and successful.

Requirements

Associate and/or Bachelor’s degree preferred
One (1) year experience in an administrative support role. Previous customer service/sales experience and demonstration of customer service skill set
Ability to handle multiple priorities
Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
Competent in organizational, time management skills
Demonstrates good judgment, problem solving and decision-making skills
Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and YARDI with the ability to learn new applications

Responsibilities

Manages the move-in process as outlined
Meets with the resident and/or family on the day of Community Fee is placed and reviews the Move-In Packet ensuring all information is explained for understanding
Coordinates the Resident Assessment with the Resident Care Director
Ensures the completion of the Resident Profile
Schedules the Resident Agreement Signing
Collects any remaining paperwork
Reviews the Welcome Packet with the resident and family member(s)
Orientates the resident and family to the community
Presents the room to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
Arranges lunch or dinner for the resident and family members on the Move-In day
Prepares the resident’s Administrative File according to Benchmark and state specific regulatory requirements
Ensures the suite/apartment is ready for move-in
Communicates with the Plant Operations Director any necessary suite/apartment readiness needs
Maintains an open & ongoing dialogue with the resident and/ or family from the time Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/ family needs
Initiates communication with resident’s physician and/ or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms
Assists the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques and engaging activities
Maintains and protects the confidentiality of resident information at all times
Assists the Sales & Marketing team in maintaining a thorough working proficiency in YARDI
Supports the Sales & Marketing team by effectively maintaining all prospect records current in YARDI
Assists the Executive Director and Director of Community Relations by ensuring model suite(s) / apartment(s) are well maintained and presentable
Supports and assists the Executive Director, Director of Community Relations in setting, tracking and accomplishing sales goals in a timely manner
Demonstrates effective telephone skills producing qualified leads and appointments