Cedarbrook Senior Living Management - Bloomfield Hills, MI

posted about 1 month ago

Full-time - Entry Level
Bloomfield Hills, MI
Nursing and Residential Care Facilities

About the position

At Cedarbrook Senior Living, we work hard every day to find out what 'Celebrating Life Every Day!' means to our residents and their families, then we help them achieve these goals. We are seeking a dynamic Move-in Coordinator at our Bloomfield Hills community.

Responsibilities

  • Oversight for all aspects of the resident move-in process.
  • Welcomes new residents to the community, provides community and apartment orientation, introduces new residents to the community ambassador.
  • Assists incoming residents with their transition to the community including providing keys, emergency fobs and general information.
  • Conducts lease signing and lease renewal signing with residents and families.
  • Collects insurance cards and medical information upon admission and as needed.
  • Coordinates and supports nursing with complete documentation for new Assisted Living and Memory Care residents.
  • Coordinates refurbishing, cleaning and inspection of apartments after move-out and before move-in with the Director of Building Services.
  • Personally ensures apartment readiness for all resident move ins.
  • Schedules move in, move out dates, and on-site-transfers with the management team.
  • Provides a detailed calendar for all departments as resident and apartment changes are made.
  • Provides Food and Nutrition team with a food preference sheet and photograph of new residents.
  • Communicates special needs or requirements for incoming residents to the appropriate members of the leadership team.
  • Makes sure all information has been entered in the respective systems for a smooth transition from the sales and marketing team to the daily operations team.
  • Assists the sales and marketing department with production reports and correspondence as needed.
  • Supports the marketing team by assisting with tours, telephone inquiries, hosting functions, and community outreach.
  • Serves as the Manager on Duty during assigned weekend and holiday shifts based on the community calendar.
  • Ability to work flexible hours including possible nights and weekends, as needed.
  • Valid Driver's License required.

Requirements

  • Associate's degree required.
  • Bachelor's degree preferred or equivalent experience a must.
  • Two-year minimum experience in a Sales and Marketing support role or customer service experience in a Senior Living community preferred.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • 401(k) Retirement Savings plan
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