Move Coordinator

The Hilldrup Companies • Garner, NC

424d • $37,440 - $43,680

About The Position

The Move Coordinator at Hilldrup is responsible for managing and coordinating residential moves, ensuring exceptional customer service and satisfaction throughout the moving process. This role requires strong communication skills, problem-solving abilities, and a commitment to minimizing customer stress during what is often a challenging life event. The ideal candidate will thrive in a fast-paced environment and work collaboratively with various teams to deliver a seamless moving experience.

Requirements

• Exceptional customer service orientation.
• Excellent critical thinking and problem-solving skills.
• Ability to develop and maintain strong working relationships with internal stakeholders and customers.
• Ability to multi-task and manage changing priorities effectively.
• Ability to work autonomously and as part of a team.
• Excellent organizational abilities and strong attention to detail.
• Exceptional written and verbal communication skills.
• Adept with the use of technology.
• Commitment to the highest ethical practices.

Responsibilities

• Coordinates 50-60 moves per month in a cost-effective manner within organizational guidelines.
• Makes initial contact with customers to introduce Hilldrup's relocation management program and review the pre-move survey process.
• Schedules virtual surveys and tracks customer move information from origin and destination agents.
• Completes customer registration and develops/communicates move estimates and pricing information to customers.
• Establishes and develops move plans with customer input.
• Assists with quality and claims-related concerns/issues.
• Partners with Client Services to ensure customer expectations are met/exceeded.
• Provides regular, consistent, and effective communication to customers regarding all aspects of the move.
• Partners with move operations team, sales executives, and surveyors to manage all facets of the move effectively.
• Accurately inputs and updates all customer move-related information in various portals.
• Provides regular feedback regarding process improvement opportunities.

Benefits

• Dental insurance
• Health insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed