Mountain Safety Manager - Winter 25.26 Seasonal - Full Time

Alterra • Steamboat Springs, CO

91d • $60,549 - $64,729

About The Position

The Mountain Safety Manager is tasked with staffing a team of both paid and volunteer members whose responsibility is to enhance skier and rider safety by establishing a structured On-Mountain Safety Team with a visible presence, ensuring effective engagement and accident prevention. The Mountain Safety Team Manager promotes a culture of safety for guests and employees including ski and snowboard safety enforcement of 'The Responsibility Code', maintaining proper safety equipment and signage, and facilitates correction of safety problems. The Mountain Safety Team Manager will work with other departments to resolve safety concerns, and specifically with Ski Patrol in relation to conflict resolution and disciplinary actions. The Mountain Safety Manager must have the ability to provide leadership, training and supervision to all members; and understand and commitment to safety, positive employee experience and positive guest experience.

Requirements

• Minimum 5 years related experience; or equivalent combination of education and experience.
• Demonstrated progression of increasing responsibility.
• Proven ability at conflict resolution.
• Ability to interact and maintain positive relationships with guests, co-workers and management consistent with SSRC’s Service Excellence standards.
• The skills, knowledge and ability to organize, motivate, train and evaluate the performance of the group to the highest possible level.
• Basic knowledge of CPR and First Aid.
• Proficiency with Microsoft Excel, Word, Outlook.
• Strong communications skills.
• Financial budgeting skills.
• Must be able to clearly speak and understand the English language.
• Ability to solve problems in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers.
• Must meet SSRC minimum driving standards and have valid driver’s license; a successful motor vehicle record background check is required.

Nice To Haves

• Experience in a ski resort environment.
• Leadership experience in safety management.

Responsibilities

• Oversees all aspects of the Steamboat Mountain Safety Team, including but not limited to staffing, training, and scheduling.
• Develop and oversee department budget including labor, supplies and capital.
• Plan and execute a pre-season orientation.
• Communicate with the Mountain Safety Staff, as needed, to keep the crew aware about events, training, standards and expectations.
• Brainstorm improvements and innovations for the team that may help bolster the guest and employee experience.
• Track Mountain Safety Volunteer Hours for Human Resources reporting.
• Monitor the day-to-day performance of crew members to maintain the highest level of guest welfare and employee satisfaction.
• Participate in regular meetings with management to discuss operational needs and improvements.
• Sets the example of working cooperatively and positively with others including co-workers, other departments, guests and other partners.
• Support supervisors in conducting and overseeing written performance appraisals at the end of the season for all crew members.
• Assist with disciplinary actions and terminations as needed.
• Review daily logs and communicate to any other needed departments any noted deficiencies in compliance with the requirements of regulatory agencies.
• Contribute to and execute improvements and innovations to ensure progress in guest and employee experience, including but not limited to resort signage, guest experience standards.
• Collect and document necessary paperwork.
• Assist with Work Comp employees, as needed, to ensure correct communication of processes, and support employees as needed.
• Complete all the required company trainings.
• Maintain a friendly, congenial, and helpful attitude while effectively dealing with the guests and other employees.
• Report unsafe conditions regarding equipment and area of work, or elsewhere in the area.
• Assist lift operation and guest services and marketing in communicating to our skiing guests any lift/terrain openings or closings.
• Handle any guest or employee complaint or problem in a professional manner.
• Coordinate and ensure the adherence to employee recognition programs.
• Other duties as assigned.

Benefits

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer.
• Free IKON Pass to eligible employees.
• Discounted skiing and riding for friends and family of eligible employees.
• Vacation and Sick Time policies for eligible employees.
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage.
• 401(k) plan with generous company match.
• Discounted tuition with partner online university for all Alterra Mountain Company employees.
• Paid parental leave of up to 6 weeks for eligible employees.
• Free regional bus pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree