Mountain Coaster Supervisor

Ripley Entertainment Inc • Gatlinburg, TN

5h

About The Position

The Mountain Coaster Supervisor is responsible for assisting the Admissions in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. Attraction Supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to Ripley’s Core Values. This position directly supervises the cashiers and acts as the supervisor on duty in the absence of the any Manager.

Requirements

• Must have flexible schedule, and available nights and weekends (including holidays)
• Ability to stand for up to 8 hours & lift up to 25lbs
• Must be 18 years or older
• Must have a high school diploma or equivalent

Nice To Haves

• Prior guest service and POS experience preferred

Responsibilities

• Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Managers as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists Managers in maintaining proper coverage and team member schedules ensuring that the location maintains customer service standards and team members adhere to company policy.
• Ensures all cash handling procedures are upheld. Is accountable for funds while running a shift.
• Assists Managers in planning and executing all sales promotions effectively and efficiently.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Directs team members to follow company policies, procedures and adhere to merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to managers.
• Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
• Train new staff members in proper sales and operational procedures
• Enforces all manufacturer and company ride safety protocols, ensuring team members follow procedures without exception.
• Monitors ride operation throughout the day, identifying and addressing any unusual noises, behaviors or mechanical concerns immediately.
• Communicates safety expectations clearly and consistently to team members and guests, promoting a strong culture of safety awareness.
• Regularly audits team performance on safety checks and operational procedures, providing coaching or retraining as needed.
• Responds calmy and effectively to ride stoppages or emergencies, coordinating with team members and communicating with guests throughout the process.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED