Mountain Adventure Guide | Summer 2025

Omni Hotels & Resorts • Carroll, NH

448d

About The Position

The Mountain Adventure Guide at Omni Mount Washington Hotel is responsible for leading outdoor tours and ensuring guests have safe, informative, and enjoyable experiences in the natural surroundings of Bretton Woods, New Hampshire. This role requires strong leadership skills, a passion for outdoor activities, and the ability to engage with guests while providing exceptional customer service. The position involves working in various weather conditions and requires adherence to safety protocols and equipment management.

Requirements

• Experience as a naturalist or outdoor recreation guide preferred.
• Must be at least 18 years old.
• Previous rock climbing experience preferred for guiding Canopy Tours and West Wall Climbs.
• All Canopy Guides must successfully complete a 2 week training course.
• All Fly Fishing Guides must have a valid State of New Hampshire Guide certification.
• Strong leadership and teaching skills.
• Ability and comfort working at heights of 200+ feet.
• Strong organizational skills with ability to multi-task within a fast-paced environment.
• Flexible schedule is preferred and willingness to work 'on-call' as needed.
• First aid qualifications are considered an asset.
• Must be able to meet the physical requirements of the job including restrictions for each activity.
• Ability to effectively communicate with guests and associates.
• Must be reliable and able to work with minimal supervision.
• Adventure Guides are required to work in all kinds of weather and perform their duties regardless of weather conditions.

Nice To Haves

• First aid qualifications are considered an asset.

Responsibilities

• Guide tours in a safe and professional manner while engaging guests and providing an informative experience about the area and its surroundings.
• Ensure guests enjoy safe, positive and enriching experiences that exceed their expectations.
• Demonstrate and teach guests in the use of any safety equipment.
• Ensure the correct fit, adjustment and use of equipment before and during activity participation and ensure all safety rules are followed.
• Complete daily opening and closing inspections and conducting ongoing inspections of all safety gear and equipment.
• Report any equipment safety hazards and malfunctions to a supervisor.
• Complete daily written inspection logs and equipment logs.
• Provide exceptional customer service through patience and sensitivity to guest fears and concerns.
• Maintain a professional attitude regarding conversations and interactions with guests keeping in mind all aspects of diversity and harassment training.

Benefits

• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family.
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts.
• Free golf during the summer season.
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc.
• Excellent training and professional development.
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability.
• Leadership development programs, diversity and inclusion programs, work life balance.
• Refer a friend and earn up to $500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed