Motorrad Technical Support Specialist & Master Technician

BMW Group•Woodcliff Lake, NJ

34d

About The Position

SPREAD ENTHUSIASM. SHAPE THE FUTURE. SHARE YOUR PASSION. Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations. WHAT AWAITS YOU. Provide first-level technical support to BMW Motorrad dealers using TSARA or other means of communication. Rotate between TSARA Motorrad Support/Hotline Specialist and Motorrad Master Technician roles. Perform advanced diagnostics and repairs on complex malfunctions, including buyback vehicles and prototypes. Be certified in multiple areas, including major engine repairs, electrical systems, high voltage components, and bus diagnostics. Mentor junior technicians and collaborate with service advisors to provide accurate estimates and timelines. Maintain detailed service records and stay updated on the latest BMW Motorrad technologies. Perform physical labor for recall repairs on unsold inventory and travel to various locations to increase recall completions. Provide professional replies to TSARA cases, utilizing internal information systems and escalating cases when necessary. Identify and report product issues and trends, maintaining open communication with Technical Support Engineers. Support independent repair shops for BMW and MINI vehicles regarding programming and diagnostic software issues, as required by the Freedom of Information law. WHAT YOU SHOULD BRING. High school diploma or equivalent BMW Group Motorrad Training/Certification 5 years’ experience as a BMW Technician Must be able to legally operate a motorcycle on public roads. Ability to lift heavy motorcycle parts and equipment. Comfortable working in a garage environment with exposure to noise and mechanical hazards. WHAT YOU CAN LOOK FORWARD TO. Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Bonus eligibility Paid Parental Leave Generous PTO and Company paid holidays Voluntary Benefits to fit your needs The expected salary range for this position is $57,900.00 - $95,500.00. The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requirements

High school diploma or equivalent BMW Group Motorrad Training/Certification
5 years’ experience as a BMW Technician
Must be able to legally operate a motorcycle on public roads.
Ability to lift heavy motorcycle parts and equipment.
Comfortable working in a garage environment with exposure to noise and mechanical hazards.

Responsibilities

Provide first-level technical support to BMW Motorrad dealers using TSARA or other means of communication.
Rotate between TSARA Motorrad Support/Hotline Specialist and Motorrad Master Technician roles.
Perform advanced diagnostics and repairs on complex malfunctions, including buyback vehicles and prototypes.
Be certified in multiple areas, including major engine repairs, electrical systems, high voltage components, and bus diagnostics.
Mentor junior technicians and collaborate with service advisors to provide accurate estimates and timelines.
Maintain detailed service records and stay updated on the latest BMW Motorrad technologies.
Perform physical labor for recall repairs on unsold inventory and travel to various locations to increase recall completions.
Provide professional replies to TSARA cases, utilizing internal information systems and escalating cases when necessary.
Identify and report product issues and trends, maintaining open communication with Technical Support Engineers.
Support independent repair shops for BMW and MINI vehicles regarding programming and diagnostic software issues, as required by the Freedom of Information law.