Motorrad Technical Support Specialist & Master Technician

BMW Group•Woodcliff Lake, NJ

About The Position

SPREAD ENTHUSIASM. SHAPE THE FUTURE. SHARE YOUR PASSION. Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations. As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ. WHAT AWAITS YOU. Provide first-level technical support to BMW Motorrad dealers using TSARA or other means of communication. Rotate between TSARA Motorrad Support/Hotline Specialist and Motorrad Master Technician roles. Perform advanced diagnostics and repairs on complex malfunctions, including buyback vehicles and prototypes. Be certified in multiple areas, including major engine repairs, electrical systems, high voltage components, and bus diagnostics. Mentor junior technicians and collaborate with service advisors to provide accurate estimates and timelines. Maintain detailed service records and stay updated on the latest BMW Motorrad technologies. Perform physical labor for recall repairs on unsold inventory and travel to various locations to increase recall completions. Provide professional replies to TSARA cases, utilizing internal information systems and escalating cases when necessary. Identify and report product issues and trends, maintaining open communication with Technical Support Engineers. Support independent repair shops for BMW and MINI vehicles regarding programming and diagnostic software issues, as required by the Freedom of Information law.

Requirements

High school diploma or equivalent BMW Group Motorrad Training/Certification
5 years’ experience as a BMW Technician
Must be able to legally operate a motorcycle on public roads.
Ability to lift heavy motorcycle parts and equipment.
Comfortable working in a garage environment with exposure to noise and mechanical hazards.

Responsibilities

Provide first-level technical support to BMW Motorrad dealers using TSARA or other means of communication.
Rotate between TSARA Motorrad Support/Hotline Specialist and Motorrad Master Technician roles.
Perform advanced diagnostics and repairs on complex malfunctions, including buyback vehicles and prototypes.
Be certified in multiple areas, including major engine repairs, electrical systems, high voltage components, and bus diagnostics.
Mentor junior technicians and collaborate with service advisors to provide accurate estimates and timelines.
Maintain detailed service records and stay updated on the latest BMW Motorrad technologies.
Perform physical labor for recall repairs on unsold inventory and travel to various locations to increase recall completions.
Provide professional replies to TSARA cases, utilizing internal information systems and escalating cases when necessary.
Identify and report product issues and trends, maintaining open communication with Technical Support Engineers.
Support independent repair shops for BMW and MINI vehicles regarding programming and diagnostic software issues, as required by the Freedom of Information law.