Motorist Assistance Patrol (MAP) Operator - Baton Rouge
About The Position
Join Serco as a Motor Assistance Patrol Operator in Baton Rouge, Louisiana! Preview this exciting opportunity here: https://youtu.be/KOLRuH975NM Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public. You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily. As a MAP Operator, you can expect to:
Requirements
- High school diploma or its equivalent
- 0-2 years' experience in incident management or related field
- Must possess a valid Louisiana driver's license
- Availability to work various shifts, weekends, and holidays
- Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
- Able to speak English language (Bilingual is plus)
- Minimum age requirement of 21
- Must be able to pass classroom and field training to be certified as a motorist assistance operator
- Ability to pass 2-year DOT medical examination.
- This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
Nice To Haves
- Minor vehicle maintenance knowledge
Responsibilities
- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
- Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
- Work closely with police and other first responders at highway incidents.
- Provide incident response, on-scene traffic control and limited first aid .
- Provide Traffic Incident Management (TIM) services.
- Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
- Observe required safety procedures to avoid injury and accidents, at all times.
- Complete a combination of classroom and field training to be certified as a motorist assistance operator.
Benefits
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan that includes counseling conditions
- Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
