Motorcycle Technician

PETERSONS HARLEY-DAVIDSONS SOUTH•Cutler Bay, FL

111d

About The Position

Peterson's Harley-Davidson South is looking to hire experienced Powersports technicians, Harley-Davidson knowledge is valuable and preferred. Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Requirements

Job Title…………………Service Technician
Department…………….Service Department
Supervisor……………….Service Manager
Completion of a factory authorized training program such as MMI Service School or equivalent work experience
Current Motorcycle license.
Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own their own set of tools.

Nice To Haves

Harley-Davidson knowledge is valuable and preferred.

Responsibilities

Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Accept work assignments from Service Writer/Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair and customization work in accordance to factory specifications.
Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customers may be contacted and notified of the delay.
After the job is finished ensure proper completion and filing of paperwork.
Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
Keep customers’ vehicles cleaner than when they were dropped off.
Treat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all interactions with customers and employees.
Be prompt and available for flexible scheduling.
Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
Focus on quality.