Tampa Bay Harley Davidson- Motorcycle Service Advisor

Ferman Auto•Tampa, FL

1d•Onsite

About The Position

Tampa Bay Harley Davidson is part of one of the largest Harley-Davidson groups in Florida, established in 1996. The company is family-owned and operated, aiming to provide every Guest with a premium Harley-Davidson experience. They emphasize a friendly, family-like atmosphere, significant opportunities for advancement, and strong ties to the local community and charitable partnerships. The ideal candidate for the Motorcycle Service Advisor role is friendly, positive, energetic, self-motivated, able to multi-task in a fast-paced environment, detail-oriented, and possesses excellent communication and organization skills. They should seek to build strong relationships and deliver incomparable Guest service, demonstrating honesty, integrity, perseverance, job commitment, and a will to succeed in a competitive industry. The role involves enhancing the value of new and pre-owned vehicle sales through personalized Service Maintenance and Parts and Accessory consulting, and ensuring 100% Guest satisfaction.

Requirements

Possess the ability to use a computer.
Meet requirements for manufacturer certifications in the areas of product knowledge and technology.
Excellent verbal & non-verbal skills, listening skills and ability to problem-solve.
Present a professional and well-groomed appearance.
Requires the ability to balance and move an 800+lb. motorcycle.
High school diploma or GED equivalent required.
Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States.
Must be able to pass a pre-employment background screening and drug test.

Nice To Haves

Prior parts sales experience

Responsibilities

Enhance the value of the new and pre-owned vehicle sales process through personalized Service Maintenance and Parts and Accessory consulting.
Greet Guest immediately, in a courteous and friendly manner.
Contact Guest using emails, text and phone to encourage additional sales and ensure Guest satisfaction.
Present the features and benefits of all service, parts and accessories that may meet Guest needs.
Coordinate ordering, delivery and installation of desired parts and accessories between parts, service and sales departments to meet the Guest’s expectations.
Effectively communicate Guest needs through verbal and written quotes.
Daily follow up with Guest throughout the duration of their service visit.
Perform “Active Delivery” walk around Guest motorcycle explaining services performed providing recommendations for future service and ensuring 100% Guest satisfaction before taking payment.

Benefits

Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern, state-of-the-art service facilities.
Paid training and education to achieve, and maintain, any job certifications required.
401K with company participation.
Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
Short-term & long-term disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used motorcycles service parts and merchandise.