Full performance MVOs are responsible for the transportation of Sponsor personnel by car, van, shuttle or motorcoach bus to various government and commercial buildings throughout the WMA, as well as beyond the WMA when needed.
Safely and securely transport Sponsor customers based on the requests provided by the TSC Dispatch team on a daily basis.
Operate cars, vans, shuttles, and/or motorcoach buses to transport personnel.
Verbally acknowledge driving assignments, verify passengers and communicate with TSC Dispatch of any pertinent updates relating to TSC's daily operations.
Maintain up to date knowledge of current traffic, parking, and safety rules.
Ensure passenger safety by observing all traffic laws, anticipating hazardous conditions and practicing defensive driving techniques.
Maintain communication with TSC Dispatch, and immediately report all incidents that may impact TSC operations.
Utilize maps and available GPS units, provided by the Sponsor, to accurately plan most efficient driving routes and complete customer pick-ups and drop-offs on schedule.
Analyze each driver assignment to verify passenger count, locations, routes, and vehicle needs prior to executing any assignment.
Promptly submit completed driver assignment metrics and tickets to the TSC Dispatch team.
Exhibit heightened situational awareness appropriate to the Intelligence Community (IC) environment and take appropriate actions.
Perform basic maintenance and safety checks on vehicles before transporting passengers and report any issues or concerns to management.
Assist in updating standard operating procedures for use in training new or more junior MVOs and maintaining MVO proficiency.
Assist new contractor MVOs on all MVO functions and responsibilities to include customer service expectations, professionalism, and the need for situational awareness and discretion with customer conversations.
Possess a valid driver's license.
Possess a clean driving record.
A minimum of two (2) years of driving experience to include at least 6 months of experience driving passenger shuttles or charter buses.
High School diploma or equivalent.
Possession of a valid Class B Commercial Driver's License with 'P' (passenger) endorsement issued through the Department of Motor Vehicles (OMV) of the MVO's state of legal residence.
Must provide a yearly DOT card update.
Willingness to obtain training and certification to drive and assist disabled passengers being transported in specially equipped vehicles (ADA in the Workplace).
Demonstrated excellent customer service skills.
Strong interpersonal skills necessary to elicit cooperation and support from others.
Exhibits a high level of professionalism in attitude, dress, and decorum.
Considerable knowledge of WMA including the location of various government office buildings.
Considerable knowledge of traffic, parking and safety laws.
Thorough knowledge of Sponsor-unique policies, security, and regulations that pertain to the secure transportation of customers to Sponsor-related sites.
Extensive experience with vehicles that enables the driver to proactively spot potential maintenance issues.
Extensive experience operating a diverse range of motor vehicles of varying tonnage and axles, including cars, vans, shuttles, and charter buses.
Proficient at reading and accurately interpreting a road map.
Ability to operate a cell phone and tablet communication system as required by Sponsor's Dispatch team.
Willingness to mentor others, and the ability to apply that experience to this environment.
Willingness to expand driving capabilities to larger vehicles, and more challenging runs.