MOS Coordinator / Float Patient Access (FT)

Family Health West•Fruita, CO

2d•$24

About The Position

EDUCATION, LICENSE, CERTIFICATION and EXPERIENCE: 1. Education: High School Diploma or equivalent required. 2. Licenses: No professional license required. 3. Certifications: No professional certification required. 4. Experience: Must have one year experience in the medical field, a minimum of one year experience working with insurance companies, and two to five years of experience in the customer service field. REQUIRED SCREENINGS: 1. Drug Screen 2. Physical Assessment 3. Tuberculosis screen 4. Background check (Criminal, Civil, Educational, Previous Employment, etc.) 5. Driver Record screen (positions requiring on-the-job driving) ESSENTIAL FUNCTIONS: Communicates the scheduling and patient process. Collects and documents all patient demographics. Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day. Float to departments in the organization that need temporary or short term coverage, at the request of Senior Manager of Patient Access. Insurance eligibility verification and collection of appropriate copays. Receive and post all payments as appropriate. Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments. Maintain strong organizational structure, workflow, and operating procedures for medical practice. Knowledge of medical practice principles, practices and procedures. Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate. Alert supervisor to any insurance issues. Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times. Complete scanning as assigned into patient charts. Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned. Demonstrate fiscal responsibility. Provide support of projects and demonstrate strong communication skills both oral and written. Follow up on patient referrals ensure timely processing. Call for authorization for Worker’s Compensation patients. Submit for authorization of treatment/procedures to insurance companies as needed and directed by Senior Manager of Patient Access or their designee. Prepare and send all referrals/documentation to outside providers as needed. Request documentation from outside providers and scan documentation into Medical EMR. Access records from QHN and Paper version as needed. Participate in regularly scheduled staff meetings with each Hospital and practice MOS staff and Staff Manager to go over any issues, new processes, etc. Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc. Train new hires as needed. Develop and implement a training program for all new hires and current staff as needed. Comply with Competency Audits and Trainings as directed by Senior Manager of Patient Access Provide strong organizational structure, workflow and operating procedures for medical practice. Assist the Senior Manager of Patient Access or their designee as requested in the implementation of policies and procedures that are consistent with those of Family Health West, to ensure efficient and safe operation of the practice’s outpatient services. Oversight of training of new hires and maintain training checklists. Complete annual competency training for MOS staff. Assist in the creation of and maintenance of training manuals. Assist with the communication of EMR updates and education for MOS staff. Other job related duties as assigned. GENERAL DUTIES: Answering phones as needed. Greet Patient and staff in a positive professional manner at all times. Ensure that your station is clean and free of clutter at all times. Maintains patient/resident/employee privacy and confidentiality at all times. Maintains a standard level of professionalism with patients, public and colleagues. Responds to all inquiries professionally preserving confidentiality. Attend staff meetings and in-service education. Practice effective interpersonal skills and work productively as a member of a team. Assist with and/or performs routine duties that do not require a specific professional license. (i.e. fax insurance companies, medical records, etc.) Wage starts at $23.60 per hour and goes up with experience

Requirements

High School Diploma or equivalent required.
Must have one year experience in the medical field
Minimum of one year experience working with insurance companies
Two to five years of experience in the customer service field
Drug Screen
Physical Assessment
Tuberculosis screen
Background check (Criminal, Civil, Educational, Previous Employment, etc.)
Driver Record screen (positions requiring on-the-job driving)

Responsibilities

Communicates the scheduling and patient process.
Collects and documents all patient demographics.
Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
Float to departments in the organization that need temporary or short term coverage, at the request of Senior Manager of Patient Access.
Insurance eligibility verification and collection of appropriate copays.
Receive and post all payments as appropriate.
Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.
Maintain strong organizational structure, workflow, and operating procedures for medical practice.
Knowledge of medical practice principles, practices and procedures.
Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate.
Alert supervisor to any insurance issues.
Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
Complete scanning as assigned into patient charts.
Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
Demonstrate fiscal responsibility.
Provide support of projects and demonstrate strong communication skills both oral and written.
Follow up on patient referrals ensure timely processing.
Call for authorization for Worker’s Compensation patients.
Submit for authorization of treatment/procedures to insurance companies as needed and directed by Senior Manager of Patient Access or their designee.
Prepare and send all referrals/documentation to outside providers as needed.
Request documentation from outside providers and scan documentation into Medical EMR. Access records from QHN and Paper version as needed.
Participate in regularly scheduled staff meetings with each Hospital and practice MOS staff and Staff Manager to go over any issues, new processes, etc.
Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
Train new hires as needed. Develop and implement a training program for all new hires and current staff as needed.
Comply with Competency Audits and Trainings as directed by Senior Manager of Patient Access
Provide strong organizational structure, workflow and operating procedures for medical practice.
Assist the Senior Manager of Patient Access or their designee as requested in the implementation of policies and procedures that are consistent with those of Family Health West, to ensure efficient and safe operation of the practice’s outpatient services.
Oversight of training of new hires and maintain training checklists.
Complete annual competency training for MOS staff.
Assist in the creation of and maintenance of training manuals.
Assist with the communication of EMR updates and education for MOS staff.
Other job related duties as assigned.
Answering phones as needed.
Greet Patient and staff in a positive professional manner at all times.
Ensure that your station is clean and free of clutter at all times.
Maintains patient/resident/employee privacy and confidentiality at all times.
Maintains a standard level of professionalism with patients, public and colleagues.
Responds to all inquiries professionally preserving confidentiality.
Attend staff meetings and in-service education.
Practice effective interpersonal skills and work productively as a member of a team.
Assist with and/or performs routine duties that do not require a specific professional license. (i.e. fax insurance companies, medical records, etc.)