Mortgage Warehouse Specialist

Western Alliance Bank•Phoenix, AZ

About The Position

As a Mortgage Warehouse Specialist, you'll be responsible for providing and supporting mortgage banking to companies with short-term, secured revolving credit that enables mortgage bankers to fund and inventory residential mortgage loans until they can be purchased by permanent investors. You'll support Warehouse Lending Operations and ensure the loan operation activities run smoothly and efficiently; including certifying the quality of collateral funding packages and effectively monitor customer collateral while providing high level of customer service to internal and external customers. In your role you'll review a large volume of mortgage transactions, reviewing data and documents to ensure documents meet expectations. Respond to customer inquiries via written and verbal communication. You'll utilize your superior customer service skills to help exceed customer expectations. Responsible for supporting the Mortgage Warehouse Operations Manager in certifying the quality of collateral packages, including reviewing for appropriate documentation and filing of key loan documents into storage. Actively participate in shipping of collateral packages to investors, including pulling loan files from storage. Prepare shipping labels and ensure documentation accuracy and quality control reviews are completed. Running daily reports to ensure collateral location is confirmed, as expected. Provide superior customer service and appropriate follow-up with institutional customers and Bank business partners to create a successful, sustainable operation of the Warehouse Lending group.

Requirements

1+ years of related experience in Loan Administration or similar field
High school diploma required
Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Entry level speaking and writing communications skills

Responsibilities

Certifying the quality of collateral funding packages
Effectively monitor customer collateral
Review a large volume of mortgage transactions, reviewing data and documents to ensure documents meet expectations
Respond to customer inquiries via written and verbal communication
Certifying the quality of collateral packages, including reviewing for appropriate documentation and filing of key loan documents into storage
Actively participate in shipping of collateral packages to investors, including pulling loan files from storage
Prepare shipping labels and ensure documentation accuracy and quality control reviews are completed
Running daily reports to ensure collateral location is confirmed, as expected
Provide superior customer service and appropriate follow-up with institutional customers and Bank business partners to create a successful, sustainable operation of the Warehouse Lending group.