Mortgage Underwriter I or II (DOE)

Rogue Credit Union•Medford, OR

22h

About The Position

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, Idaho and California counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role: Underwrites real estate secured loans in conformance with established policies and procedures for Rogue Credit Union's first mortgage loans or home equity (HEQ) loans under general supervision. Delivers thorough responses within established Service Level Agreements (SLA). Stays current on regulations and compliance changes. Works with front-line staff to deliver member focused solutions in decisions and performs a variety of duties and tasks related to underwriting.

Requirements

Three years to five years of similar or related experience.
A high school education or GED. Some college-level coursework in business communication, critical thinking, and tax analysis.
Work involves extensive personal contact with others and is of a personal or sensitive nature.
Motivating, influencing, and/or training others is key at this level.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Computer and keyboarding skills; loan application and tax analysis skills; good judgment/ decision-making skills; good writing skills to include documentation.
Highly organized and productive.
Strong communication skills.
Experience in analyzing risk in a lending capacity.
Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking.
Finger dexterity while using computer.
Occasional talking and hearing in person and on the telephone.
Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Responsibilities

Recruits, hires, trains, coaches and motivates a highly qualified staff sufficient to meet the daily operational needs of the areas assigned.
Establishes and maintains objective accountability measurements and evaluates performance on all direct reports.
Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty.
Assures members are being provided with exceptional experiences and that their needs are being promptly met.
Works with staff to identify and propose process improvement/efficiencies to yield a higher return on member loyalty and credit union resources.
Personally works to develop member rapport and handles escalated member issues or concerns.
Stays current on applicable regulations, credit union policies and guidelines, operational controls, safety measures, service and security procedures to ensure compliance throughout assigned areas of the Credit Union.
Encourages active understanding of regulations and credit union guidelines among staff.
In conjunction with Facilities, Security and Marketing, maintains the appearance, maintenance, and security of the branches and/or departments assigned.

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