Mortgage Support Specialist

Prosperity Home Mortgage, LLC • Ocean City, NJ

1d

About The Position

At Prosperity Home Mortgage, we are committed to empowering our clients to
fulfill their homeownership aspirations. As a top-tier provider in the mortgage
industry, we emphasize exceptional customer service and comprehensive support
throughout the mortgage journey. We are currently looking for a motivated and
knowledgeable Mortgage Support Specialist to join our vibrant team, ensuring our
clients receive outstanding service every step of the way.

Position Overview:

Reporting directly to a Regional or Area Sales Leader, the Mortgage Support
Specialist will provide essential administrative, marketing, and sales support
to the designated sales team. Your role will be pivotal in fostering strong
relationships within the team to guarantee a seamless and positive customer
experience.

Requirements

• High school diploma or equivalent; a Bachelor’s degree in finance, business, or a related field is preferred.
• Previous customer service experience, ideally in the mortgage or financial services sector.
• Strong understanding of mortgage products, processes, and regulatory standards.
• Excellent communication and interpersonal skills, capable of building rapport with a diverse clientele.
• Exceptional organizational abilities and attention to detail, with the capacity to manage multiple tasks concurrently.
• Proficient in Microsoft Office Suite and experienced with CRM software.
• Ability to work independently and collaborate effectively within a team environment.

Responsibilities

• Perform clerical and administrative tasks, including filing, typing, and data entry as assigned.
• Support marketing initiatives by preparing promotional materials, identifying potential customers, and analyzing market trends to create sales literature.
• Respond to client inquiries regarding loan activity on behalf of the Mortgage Consultant.
• Assist in gathering necessary documentation from borrowers to ensure complete submissions to Underwriting.
• Follow up with customers and vendors to verify that all files are in order.
• Order credit reports, appraisals, and condo questionnaires as needed.
• Conduct preliminary reviews of loan files to ensure compliance with underwriting guidelines and approval criteria.
• Complete setup instructions by reviewing borrower documentation (pay stubs, credit reports, bank statements, and W2s) for accuracy.
• Perform follow-up tasks necessary to meet closing deadlines, including communication with title and insurance companies, the branch closing department, and customers, along with post-closing follow-ups.
• Adhere to all industry regulations, requirements, and applicable state/federal laws in relation to job duties.
• Undertake additional tasks as assigned.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive workplace culture.
• The rewarding chance to positively impact clients’ lives by helping them achieve their homeownership goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED