Mortgage Support Agent - Temporary

Tinker Federal Credit Union • Oklahoma City, OK

58d • $19

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.
Tinker Federal Credit Union’s Real Estate Lending Department has an immediate opening for a Mortgage Support Agent - Temporary! This is an exciting opportunity to join the largest and best credit union in Oklahoma. This is a temporary assignment expected to last approximately 90 days, with potential for extension or full-time hire based on performance and company need. We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!
As a Mortgage Support Agent - Temporary, you will be responsible for the following:
Assist members primarily through inbound telephone calls, providing support to those seeking information from the Real Estate Lending (REL) department.
Handle a wide range of mortgage-related inquiries, including purchase programs, product options, interest rates, pre-loan applications, payment questions, and general customer support.
Apply basic knowledge of industry regulations and current trends to ensure accurate and effective assistance.
Enables members to successfully utilize TFCU’s REL services and work toward their financial goals.
Salary Range:
This is a non-exempt position. The starting hourly rate is $19.25 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.
Schedule:
Monday-Friday 8:00AM-5:00PM

Requirements

• A high school diploma or equivalent is required.
• Incumbent Bonding REQUIRED by TFCU’s chosen authority.
• NMLS, SAFE Act registration required.
• Abilities to obtain and apply knowledge of TFCU’s policies and procedures, products and services.
• Ability to quote rates for all loan types including home equities.
• Working knowledge of different types of mortgage types.
• Strong written and verbal communication skills.
• Ability to adapt to the TFCU phone system and how to correctly utilize it.
• Ability to use and maintain basic, fundamental office equipment.

Nice To Haves

• At least one year of recent experience in the mortgage industry is preferred.
• Familiarity with Encompass Software.

Responsibilities

• Assist members primarily through inbound telephone calls, providing support to those seeking information from the Real Estate Lending (REL) department.
• Handle a wide range of mortgage-related inquiries, including purchase programs, product options, interest rates, pre-loan applications, payment questions, and general customer support.
• Apply basic knowledge of industry regulations and current trends to ensure accurate and effective assistance.
• Enables members to successfully utilize TFCU’s REL services and work toward their financial goals.

Benefits

• competitive pay
• robust benefits package
• “smart casual dress code”
• opportunities for professional development and growth through training and continued education

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees