Mortgage Single Point Of Contact

TEKsystems•Carrollton, TX

18h•$22 - $23•Onsite

About The Position

Overview: The Customer Experience Specialist I, is an entry level customer service role supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives.

Requirements

Must be a team player with strong attention to detail and able to work independently
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Nice To Haves

Mortgage and/or financial services call center experience is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus

Responsibilities

Receive inbound calls and make outbound calls to consumers
Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers
Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests.
Meet outlined production and quality standards.
Follow established Policy and Procedures
Performing other related duties as required and assigned