Mortgage Servicing Vendor Manager II (US)

TD Bank • Lewiston, ME

415d • $68,640 - $112,320

About The Position

The Mortgage Servicing Vendor Manager II is responsible for managing Third Party Business Arrangements throughout all stages of the Third Party Management Lifecycle (TPML). This role involves monitoring, analyzing, and reporting on vendor performance, ensuring compliance with relevant frameworks and policies, and mitigating risks associated with vendor relationships. The position requires a deep understanding of vendor management principles and the ability to act as a subject matter expert, supporting complex relationships across multiple business segments.

Requirements

• Undergraduate degree in a relevant field.
• 5+ years of related experience in vendor management or a similar role.
• Proficient knowledge of Vendor Management, Business Arrangements, and Third-Party Management Lifecycle principles.
• Strong analytical skills and ability to use analytical software tools.
• Excellent communication skills, both oral and written.
• Ability to work collaboratively and build relationships with stakeholders.
• Experience in risk management and understanding of regulatory requirements.

Nice To Haves

• Knowledge of current and emerging competitor and market trends.
• Experience in budgetary management principles and practices.
• Skill in leading change initiatives and process improvements.

Responsibilities

• Manage Third Party Business Arrangements through all stages of the TPML.
• Monitor, analyze, and report on vendor performance against SLAs, SLOs, and KPIs.
• Identify and escalate issues to mitigate risks associated with vendor relationships.
• Collaborate with internal stakeholders to support business needs and facilitate transitions or terminations of Third Parties.
• Maintain strong relationships with internal stakeholders and ensure compliance with TD's policies and standards.
• Support Lead Vendor Managers in consolidating enterprise views of vendor relationships.
• Conduct internal and external research projects and support the development of presentations to management.
• Participate in cross-functional initiatives as a subject matter expert.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees