Mortgage Servicing Support

Collins Community Credit Union•Cedar Rapids, IA

About The Position

We are seeking a Mortgage Servicing Support professional to join our team. The ideal candidate will assist with various tasks related to mortgage servicing, including processing payments, handling customer inquiries, and maintaining accurate records. What You Receive from Employment with CCCU A Comprehensive Health, Wellness and 401k package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

Requirements

High school diploma or equivalent required; Associate degree preferred.
Prior experience in a financial institution or mortgage servicing environment is a plus.
Strong attention to detail and excellent organizational skills.
Proficiency in using mortgage servicing software and MS Office applications.
Good communication skills and ability to work well in a team environment.

Responsibilities

Process mortgage payments and corrections accurately and in a timely manner.
Respond to member inquiries about their mortgage accounts via phone or email.
Update and maintain accurate records of loan files.
Assist with escrow analysis, disbursements, and insurance renewals.
Collaborate with other team members to ensure efficient operations and excellent customer service.