Mortgage Servicing Specialist

Royal Credit Union•Eau Claire, WI

46d•$17 - $19•Hybrid

About The Position

Are you detail-oriented and thrive in a fast-paced environment? Become a Mortgage Servicing Specialist at Royal Credit Union! In this role, you’ll support Members and team members with mortgage and HELOC servicing, resolve complex issues, and ensure accuracy throughout the loan lifecycle. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You’ll Do: A Mortgage Servicing Specialist is responsible for all servicing functions on mortgages and Home Equity Lines of Credit (HELOCs) throughout the lifecycle of the loan. This requires complete and accurate processing of transactions to avoid repurchase or collection risks, as well as ensuring compliance with daily processes. A Mortgage Servicing Specialist will provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service.

Requirements

High School Diploma or Equivalent
Previous customer service experience
Must be bondable upon hire
Mortgage & HELOC Expertise: Working knowledge of financial services and basic accounting principles, with the ability to process transactions accurately and avoid repurchase or collection risks.
Member Service & Communication: Strong sense of Member service, excellent interviewing and listening skills, and confident, articulate, and professional written and verbal communication.
Organization & Time Management: Excellent organizational and time management skills; able to function efficiently under multiple deadlines, high volume, and changing priorities.
Problem-Solving & Attention to Detail: Analytical and critical thinking skills to resolve complex issues, de-escalate upset Members, and maintain meticulous attention to detail.
Technical Proficiency & Adaptability: Readily learns new technologies, uses Royal’s digital solutions, and has a basic understanding of Microsoft Outlook, Word, Excel, PowerPoint, and Teams.

Nice To Haves

Experience working in a call center environment and/or financial institution

Responsibilities

responsible for all servicing functions on mortgages and Home Equity Lines of Credit (HELOCs) throughout the lifecycle of the loan
complete and accurate processing of transactions to avoid repurchase or collection risks
ensuring compliance with daily processes
provide support to both Royal Credit Union Team Members and Members for all of Royal's mortgage and HELOC loan products with exceptional, efficient, and accurate Member Service.