Mortgage Servicing Officer

ASCENDING • Richmond, VA

9d • Hybrid

About The Position

We are seeking a highly organized and detail-oriented Loan Servicing Officer to join our team. In this role, you will play a vital part in the administration and servicing of loans within our specialized rental housing portfolio. You will be responsible for coordinating daily loan activities, managing high-accuracy data entry, and overseeing the transition of loans from construction to permanent status, ensuring a seamless onboarding experience for our clients.

Requirements

• Professional Experience: 2–4 years of experience in multifamily loan servicing, escrow administration, asset management, or housing finance operations.
• Domain Expertise: In-depth knowledge of rental housing finance and standard industry loan servicing practices.
• Technical Proficiency: Hands-on experience with dedicated loan servicing systems and the Microsoft Office Suite (advanced Excel, Word, and Outlook).
• Attention to Detail: Strong organizational skills with a focus on accuracy and adherence to loan documentation standards.

Nice To Haves

• Specialized Programs: Prior experience working with affordable housing programs, including LIHTC, HUD, and state housing finance agency initiatives.

Responsibilities

• Daily Coordination: Execute daily loan administration activities to maintain the health and compliance of the rental housing portfolio.
• Data Management: Oversee and manage precise data entries within loan servicing systems to ensure real-time accuracy of records.
• Loan Closings: Lead and oversee the complexities of both construction and permanent loan closings.
• Onboarding & Setup: Facilitate the end-to-end setup of new loans, ensuring all documentation and system parameters are correctly established.
• Servicing Orientation: Conduct comprehensive orientation sessions for new borrowers to explain loan servicing requirements and processes.
• Cross-functional Collaboration: Partner with internal departments and external stakeholders to streamline operations and resolve servicing inquiries efficiently.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees