Mortgage Sales Manager (Call Center Leadership)

FocusOne•Houston, TX

About The Position

Mortgage Sales Manager (Call Center Leadership) Position Overview FocusOne is seeking an experienced Mortgage Sales Manager to build, lead, and scale a high-performing call center team of Mortgage Loan Officers . This role is designed for a proven mortgage leader who understands how to drive volume through people, systems, and structure — not someone limited to personal production . This individual will own recruiting, coaching, performance management, and sales execution across a growing mortgage sales platform.

Requirements

5+ years of mortgage sales experience
2+ years in a mortgage sales leadership or management role
Demonstrated success leading teams (call center experience strongly preferred)
Active NMLS license (or ability to obtain within 30 days)
Strong understanding of mortgage products, guidelines, and sales workflows
Proven ability to coach, motivate, and hold teams accountable
Data-driven mindset with strong reporting and forecasting skills
Strong communication and leadership presence
Ability to execute strategy while adapting to changing market conditions
Excellent organizational, time-management, and problem-solving skills

Nice To Haves

Experience scaling or rebuilding a mortgage sales team
Bilingual Spanish a plus
Encompass LOS experience

Responsibilities

Build, lead, and scale a call-center-based team of Mortgage Loan Officers
Recruit, hire, onboard, and develop LOs to meet and exceed production goals
Establish clear performance expectations, KPIs, and accountability frameworks
Conduct regular pipeline reviews, coaching sessions, and performance evaluations
Implement sales scripts, call strategies, and best practices to improve conversion
Lead daily/weekly sales meetings focused on results, activity, and growth
Drive team-based mortgage production across inbound and outbound channels
Monitor and manage lead flow, pull-through rates, and conversion metrics
Partner with operations, processing, and underwriting to ensure efficient execution
Identify performance gaps and proactively implement corrective action plans
Ensure compliance with all federal, state, and company mortgage regulations
Enforce proper use of LOS, CRM, and sales technology (Encompass preferred)
Maintain oversight of licensing, training, and required certifications
Create a performance-driven, ethical, and collaborative sales culture
Lead by example with professionalism, integrity, and accountability
Serve as a key voice in sales strategy, forecasting, and growth planning