Mortgage Sales Associate

HOUSEMAX FUNDING LLC•Austin, TX

32m•Onsite

About The Position

We are seeking a highly motivated and customer-focused Mortgage Sales Assistant to join one of our high-volume lending teams at our headquarters in Austin, TX. This role is ideal for someone with experience in loan processing or pre-processing who thrives in a fast-paced environment and is passionate about delivering outstanding service to clients throughout the lending process.

Requirements

Minimum 2 years of experience in lending, mortgage, title, or high-touch customer service (private lending experience is a plus)
Excellent verbal and written communication skills
Strong attention to detail and commitment to follow-through
Self-starter with a proactive, ownership-oriented mindset
Ability to thrive in a fast-paced, goal-oriented environment

Nice To Haves

private lending experience is a plus

Responsibilities

Deliver a high-touch, concierge-level experience to borrowers from initial contact through loan funding
Guide clients through the lending process with clear, timely communication and professional support
Proactively identify and resolve borrower needs or potential issues
Assist with onboarding new clients and preparing pre-qualification packages
Collaborate with the processing team to ensure smooth loan closings
Support team business development efforts and contribute to client growth
Represent HouseMax with professionalism to encourage repeat business and referrals
Maintain relationships with clients post-funding to promote repeat business and referral opportunities
Keep CRM systems up to date with client communications and status updates
Help refine and improve the overall client journey to ensure a positive experience