Mortgage Sales Assistant

Fifth Third Bank

1d • $43,680 - $69,900 • Remote

About The Position

The Mortgage Sales Assistant provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Originators. This role acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and sales support. The assistant is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following defined policies and procedures. They are also accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, the assistant achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• High school diploma or equivalent.
• Minimum one-year customer service, mortgage processing or loan originations experience.
• Broad understanding of residential mortgage loans.
• Proven computer skills with knowledge of windows based applications.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated leadership and organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
• Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary.
• Confirm appointments and review with customer all documents needed at time of application to ensure efficiency.
• Assure all components to the file are ordered, copied and included in the loan package prior to processing.
• Provide marketing support.
• Serve as a liaison between Loan Consultant and Sales Support.
• Builds relationships with Realtors, Builders, Appraisers and Title Companies.
• Confirm and/or cross-sell additional banking products.
• Assisting in other areas as needed.

Benefits

• comprehensive benefits
• differentiated compensation offerings
• incentive compensation plan
• extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees