Mortgage Retail Loan Associate

Pennymac • Pasadena, CA

3d • Onsite

About The Position

The Mortgage Loan Associate serves as a development opportunity progressing into a Licensed Loan Officer role. As a Loan Associate, you will participate in a comprehensive sales training and licensing program with the requirement of passing National licensing and internal exams and graduating to the Loan Officer role within three months of employment

Requirements

• Diverse work backgrounds and experience levels are welcome – prior lending experience is helpful but not required
• Excellent interpersonal, written, and verbal communication skills
• Ability to multitask, work in a fast paced environment while navigating through different system applications and software
• Excellent sense of responsibility and organization
• Strong attention to detail and ability to work independently
• Team-oriented attitude, collaborating well with others and eager to assist colleagues
• Excellent critical thinking, problem solving and sound judgment skills

Responsibilities

• Complete a minimum of 20 hours of pre-licensure education (PE)
• Complete all required curriculum modules of the Training Program
• Complete all assignments as an active participant, including role play, classroom sessions, interaction with existing Loan Officers and internal testing
• Take and pass the NMLS Uniform State Test (UST) within three months as a requirement for continued employment
• Once licensed, transition to a Mortgage Loan Officer and handle a high volume of inbound/outbound calls to assist both existing Pennymac customers and new customers.
• Identify customer needs and provide guidance on suitable product solutions.
• Advise and educate customers on home-buying or refinance processes
• Recommend loan solutions to customers to improve their overall financial position
• Assist applicants through the loan application process including reviewing disclosures and loan documents
• Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable
• Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
• Provide a “Best in Class” experience to every caller to represent the organization’s culture and values
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees