Mortgage Representative

Greylock Federal Credit Union • Pittsfield, MA

4h • $20 - $22 • Onsite

About The Position

The Mortgage Representative provides front-line support for the Mortgage Department through member service, receptionist duties, and administrative support. This role ensures an efficient workflow in mortgage operations while delivering responsive service to members and supporting loan servicing programs.

Requirements

• Two or more years of related experience preferred
• High school diploma or equivalent required.
• Strong oral communication skills with the ability to interact effectively with members and coworkers.
• Proficiency in Microsoft Office Suite, C-View reporting, spreadsheet applications, and general office software.

Responsibilities

• Serve as department receptionist by greeting members, directing inquiries, providing telephone coverage, and ensuring professional and efficient service.
• Respond to member inquiries and resolve issues related to deposits, mortgages, and consumer loans within authority limits.
• Provide administrative support including preparing correspondence, reports, and documentation; maintain organized filing systems and administer reporting programs \ when necessary.
• Assist mortgage servicing staff with tasks as needed, contributing to overall departmental effectiveness.

Benefits

• Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits.
• Our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing.
• Greylock offers employer paid life insurance along with both short- and long-term disability.
• Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED