Mortgage Processor

Burke & Herbert Bank • Martinsburg, WV

81d • Remote

About The Position

Responsible for processing all secondary market and in-house portfolio loans which includes gathering documents from borrowers, reviewing and/or preparing disclosures, ensuring application is complete and accurate, ordering all necessary reports for the file, and submitting to underwriting.

Requirements

• Requires excellent customer service in person and on the phone.
• Must be able to handle stressful situations in a calm and courteous manner.
• Must be able to communicate effectively, both verbally and in writing.
• Requires excellent record-keeping and file management skills.
• Knowledge and experience using MS Word, Excel, Outlook.

Nice To Haves

• Bi-lingual (Spanish) preferred.
• Associate's Degree preferred.
• Knowledge of basic lending, real estate contracts and language, foreclosure, short sales and delinquent accounts is preferred.
• Understanding of all mortgage loan products (FHA/VA/CONV/USDA/ In-House) and knowledge of mortgage procedures, processes and documentation requirements is preferred.
• Knowledge and experience using AUS (Automated Underwriting System) is preferred.
• Knowledge of basic accounting processes and procedures is preferred.

Responsibilities

• Process Secondary Market and In-house portfolio mortgage loans.
• Prepare or review disclosures to TRID guidelines.
• Customer Service
• Act as a liaison between underwriter, loan originator and client.
• Provide Originator with timely and periodic status updates of their loan application.
• Return all inquiry calls within one business day.
• Collect required documentation from Originator and client and follow up on missing items.
• Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports.
• Order title reports, verifications, flood certs and appraisals.
• Analyze AUS with credit reports, income, and asset documentation.
• Ensure that all customer files are complete and in compliance with regulatory guidance and internal policies.
• Ensure customer privacy and security of files.
• Index documents to Document Imaging System.
• Prepare denial letter(s), withdraws, and cancel files when necessary.
• Process the documents received for each file, verifying the accuracy and completeness of each document.
• Participate in regular process/system reviews to support a process on ongoing improvement.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Associate degree
• Number of Employees: 251-500 employees