Mortgage Processor Manager

SoFi • Charlotte, NC

5d

About The Position

The role: The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.

Requirements

• 8+ years of mortgage processing experience
• 4+ years of management experience
• Excellent customer service skills
• Current knowledge of closing and title requirements
• Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
• Previous experience in training and hiring of employees
• Possess excellent oral and written communication skills

Responsibilities

• Daily training on mortgage guidelines, knowledge, and processing skills
• Ensure that loans are processed within specified Service Level Agreements.
• Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
• Work with Loan Officers and Sales Managers to resolve any loan quality concerns.
• Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner.
• Interview potential processor candidates as needed.
• Provide coaching and promote a professional team effort.
• Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
• Keep processors current with changes in investor and agency guidelines.
• Communicate with the Director of Processing on training needs and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees