Mortgage Processor II

Navy Federal Credit Union

405d • $49,400 - $61,818

About The Position

The Mortgage Processor II is responsible for processing first mortgage loans in compliance with federal and state laws, as well as Navy Federal's policies. This role serves as the primary point of contact for coordinating the loan file from origination to closing, ensuring all required documentation is accurate and submitted timely. The processor will manage communication with members and third parties, provide detailed mortgage information, and ensure compliance with regulatory guidelines throughout the loan process.

Requirements

• Experience in a high volume, fast-paced environment.
• Familiarity with Real Estate Lending systems, policies, procedures, and practices.
• Familiarity with mortgage/equity loan processing, closing, and documentation requirements.
• Exposure to financial transaction/processing responsibilities.
• Experience in member/customer service, preferably in a call center or retail banking environment.
• Familiarity with financial institution and lending practices, principles, and regulations.
• Experience managing multiple priorities independently and/or in a team environment.
• Ability to work effectively with automated systems.
• Effective word processing and spreadsheet software skills.
• Attention to detail and ability to meet deadlines.
• Research, analytical, and problem-solving skills.
• Initiative and good judgment in decision-making.
• Effective verbal and written communication skills.
• Ability to perform mathematical calculations accurately.

Nice To Haves

• Working knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives.
• Working knowledge of Navy Federal products, services, programs, policies, and procedures.
• Familiarity with Empower LOS system.

Responsibilities

• Process first mortgage loans in accordance with applicable federal/state laws and Navy Federal's policies.
• Establish and maintain contact with members and external third parties to guide the mortgage loan process from warm handoff to closing.
• Continue to qualify applicants if changes occur during processing, such as appraisal amounts or financial circumstances.
• Provide detailed mortgage information to members regarding requirements, products, services, policies, and rates.
• Clarify complexities of the mortgage/equity loan process.
• Evaluate, personalize, and recommend financing alternatives.
• Obtain, review, and verify mortgage applications and required documentation for accuracy and prompt submission to underwriters.
• Request and obtain additional documentation needed from members to meet loan requirements.
• Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority.
• Validate automated underwriting decisions per delegated authority.
• Ensure progress and inclusion of required mortgage processing information.
• Monitor mortgage loan process for compliance with federal laws and Navy Federal guidelines.
• Determine and advise members on approved loan conditions and documentation requirements.
• Communicate and document loan decisions to keep involved parties informed.
• Ensure loans comply with RESPA guidelines prior to submission for quality assurance review and closing.
• Coordinate settlement dates with members, attorneys, and realtors.
• Reconcile changes and corrections with closing agents and settlement attorneys for accurate processing.
• Analyze, research, and resolve discrepancies related to member accounts/loans.
• Prepare and review loan activity reports to track status updates and identify items needing attention.
• Perform other duties as assigned.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace flexibility
• Career development opportunities
• Recognition for team contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed