Mortgage Processing Manager

Lake Michigan Credit Union • Grand Rapids, MI

61d • Hybrid

About The Position

LMCU is seeking a Mortgage Processing Manager to lead and oversee the daily operations of the mortgage processing team. This role is responsible for ensuring exceptional member service, efficiency, and quality, while also maintaining strict compliance with regulatory requirements.

Requirements

• Minimum of 5 years of experience in mortgage processing or a related area within the mortgage industry.
• At least 2 years of supervisory or management experience, preferably in a high-volume mortgage environment.
• Strong knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance (e.g., TRID, RESPA, HMDA).
• Proven track record of team leadership, coaching, and performance management
• Experience with loan origination systems (LOS) and pipeline management tools preferred.

Responsibilities

• Manage and balance mortgage processing pipeline, ensuring quality, compliance, and timely delivery; collaborate with other departments to resolve complex issues
• Mentor, motivate, and support team members to achieve and exceed performance goals and KPIs; coordinate training and professional development
• Recruit, hire, onboard, and oversee daily activities of processors and team leads; conduct performance reviews and recommend promotions or development opportunities
• Address and resolve customer service issues professionally; foster a positive work environment through strong internal and external relationships

Benefits

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees