Mortgage Processing Leader

Atonne Group Inc•Grandville, MI

9h•Hybrid

About The Position

The Mortgage Processing Leader serves as the critical link between branch production teams and corporate operations. This role combines hands-on processing leadership with compliance oversight, and performance optimization. The ideal candidate is a seasoned mortgage professional who thrives in a fast-paced environment, understands agency and investor guidelines, and excels at driving consistency, quality, and accountability across multiple branches and states.

Requirements

Minimum 5 + years of mortgage processing experience
Prior leadership or management experience within mortgage operations or processing
Strong working knowledge of agency and government loan programs
Proven ability to manage multiple pipelines and competing priorities
Excellent communication, conflict-resolution, and coaching skills
High attention to detail and able to create and present trainings

Nice To Haves

Experience supporting multi-branch or distributed sales environments
Encompass and automated technology experience a plus

Responsibilities

Act as the primary operational point of contact for assigned branches
Translate corporate policies, procedures, and investor requirements into practical branch-level execution
Proactively identify workflow gaps, training needs, and communication breakdowns
Partner with Sales Leadership to support branch growth while maintaining operational integrity
Lead regular pipeline, performance, and issue-resolution meetings with branch leadership
Help establish and enforce standardized processing workflows, turn times, and documentation quality
Oversee pipeline flow from application through clear-to-close, ensuring service-level commitments are met
Resolve escalated loan issues involving income, assets, credit, property, or investor overlays
Collaborate with underwriting, closing, and secondary to ensure seamless file movement
Ensure loans are processed in compliance with current FNMA, FHLMC, FHA, VA, USDA, state, and investor guidelines
Monitor adherence to TRID, fair lending, and internal audit standards
Support pre-funding and post-closing quality control initiatives
Assist in remediation of audit findings, repurchase requests, or investor conditions when applicable
Maintain strong documentation standards to reduce defects, conditions, and suspense items
Track and report on pipeline metrics including turn times, fallout, condition rates, and clear-to-close performance
Identify trends impacting branch productivity or loan quality and implement corrective action plans
Support onboarding of new branches, loan officers, and processing staff
Recommend operational enhancements, technology improvements, and workflow efficiencies