Merchants Bank, Winona, is seeking a Mortgage Processing/Closing Manager. Initial training will be in Winona, MN and then can be worked out of any Merchants Bank location with office space available. This position is responsible for the direct supervision and workflow management for all Mortgage Processing and Closing departments. This includes developing performance metrics and standards for role, reviewing daily numbers and metrics for each channel, identifying daily priorities, and daily and weekly pipeline management to move loans through the system timely and efficiently. Will also establish processes and procedures to maintain accuracy, compliance requirements, and completeness of required documentation. Responsible for ensuring the Processing and Closing teams provide exceptional customer service experience for all customers, lenders, teammates, as well other contacts, both internal and external.