If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Overview of the Role Promote Mortgage Services’ real estate loan products through direct contact with members, future members, real estate brokers, builders, and others. Originate loan applications from internal and external sources. Accountabilities and Responsibilities Meet the Credit Union's and Mortgage Services’ standards for consistent quality customer service Review pre-approval applications and issue pre-approval certificates to qualified candidates Actively participate in area community lending activities by attending meetings and seminars and by soliciting applications for loan programs designed for those members Monitor activity through the pipeline process and respond to requests for information and applications in a timely manner Perform initial submission to Loan Prospector to obtain decisions and be able to advise applicant of correct fees and documents needed to process the loan Demonstrate a full understanding and knowledge of current policies regarding credit, appraisal, PMI and secondary market requirements for mortgage and cross sell product line, as well as a general knowledge of consumer loan products Assist in the development and implementation of the CU's Home Buyers' Seminar. Prepare information and training materials for realtor seminars Promptly respond to members' inquiries, providing accurate information regarding real estate loan programs Provide Sales Manager / VP Sales with a regular recap of all contacts made outside of the office in order to solicit mortgage referrals Establish rapport with area real estate brokers, soliciting referrals for mortgage applications, providing training seminars for agents, and providing current rates and mortgage program information Provide mortgage consultations for members at a suitable location Provide assistance to Broadview's branches for mortgage information and application appointments Work closely with branch and Call Center staff to provide prompt service to membership Recommend to applicants the best program to suit their needs, and advise them of their ability to qualify for a mortgage Assist applicants in completing and submitting mortgage loan applications; requesting additional information when necessary Discuss problems regarding information received in order to expedite the application processing Demonstrate understanding of closing functions and discuss problems with attorney and/or title company Attend outside seminars in conjunction with new business development to promote Broadview's products Initiate opportunities to cross-sell Broadview's products and services Participate in the development of new loan originations procedures under the direction of the Sales Manager / VP Sales Other duties as needed
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree