Mortgage Origination Manager

KEMBA Financial Credit Union•Columbus, OH

About The Position

The Mortgage Originations Manager leads our inside and outside sales mortgage originations team, coaching, developing and holding associates accountable. Through this they ensure an excellent experience for borrowers, quality loan originations, adherence to compliance requirements/service level agreements and identify additional ways to help members. In addition, this key leader will also drive business growth through monitoring market and industry trends to identify long-term strategy development, recruiting and building an outside sales team, developing the team to cultivate COI relationships as well as partnering with operations on new product development, partnering with marketing to promote events and new products, and identifying and implementing new processes/procedures to improve efficiency and overall member experience.

Requirements

5+ years of experience in mortgage origination
2+ years of experience as a Sales Manager within the financial industry
A Bachelors degree or equivalent work experience is preferred
Strong knowledge of mortgage products, services, and regulatory requirements.
Excellent leadership, communication, and interpersonal skills.
Ability to successfully manage and coach a team across remote and in-person settings
Ability to work effectively in a fast-paced, dynamic environment.
Strong written and verbal communication skills

Responsibilities

Manages mortgage origination team, which includes recruiting, training, developing, and coaching
Motivates and lead the team to achieve service standards and sales production goals
Leads department and team meetings
Addresses internal borrower questions, inquiries, and complaints
Manages, monitors, and measures department processes and procedures to maximize efficiency while supporting the credit union's financial goals and the borrower's best interest
Develops and implements strategies to improve service and quality of work
Develops relationships with industry professionals to grow and maintain a referral network
Coaches the mortgage origination team to grow and maintain their own relationships
Leverages resources to monitor the performance of the mortgage origination team, identifies patterns and trends causing issues, and work towards business solutions.
Recommends new and more efficient processes to improve turn times and quality of work
Acts as a liaison between the sales team and the operations team developing strong relationships with mortgage operations and processing associates to collectively deliver a great experience to members and achieve overall goals
Acts as a marketing lead for the origination team
Filters requests from individual Mortgage Loan Officers, submit project requests, and consult on marketing strategies
Holds responsibility for the mortgage origination team's product knowledge and continued education
Supports and participates in department and credit union projects and initiatives
Communicates with Senior Management on business needs and issues
Develops an understanding of credit union history, philosophy, organization, policies, and operational procedures
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions: Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback
Performs other duties as assigned