Mortgage Origination - Customer Service Representative

Leidos Holdings Inc.-posted about 1 month ago
$20 - $22/Yr
Full-time • Entry Level
Indianapolis, IN
11-50 employees
Professional, Scientific, and Technical Services
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Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

  • Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
  • Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all of your contacts in a database.
  • Keep up to date on FHA mortgage processes and procedures.
  • The ability to navigate multiple computer systems and applications and utilize search tools.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.
  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
  • Minimum of 1 year of contact center experience or telephone customer service experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
  • FHA Knowledge/background.
  • Contact Center experience (Omnichannel).
  • Monday - Friday schedule with no weekend work
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
  • Immediate and ongoing training to support your success
  • Discounted Leidos stock purchase and other Employee Discounts
  • Company-wide career mobility
  • Company-sponsored Public Trust eligibility upon hire
  • Voluntary overtime may be available based on business needs
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
  • 11 paid holidays per year
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